Business Transition and Change

Return on investment of a solution is ultimately determined by the speed of adoption and proficient utilisation by people. This typically requires process and behavioural change, and needs to be managed and measured in a holistic, systematic way.

With our broad based experience in complex initiatives, and proven toolkit based on Prosi’s ADKAR methodology, our consultants work closely with you to identify people impacts and create sustainable transition plans and innovative communications that focus on building engagement, minimising risk and enable business ownership of the solution.

Our services:

  • Organisational Change Management strategy, planning and review
  • Engagement & communications delivery
  • Transition Management and behavioural alignment
  • Benefits Realisation planning and review
  • Continuous Improvement & optimisation design

Business Transition and Change – Key People:

Cyndi Manuel




Cynthia has worked for over twenty years in HR and Payroll, and is a certified Change Practitioner through Prosci®. Her experience includes: organizational change management, project management, business process analysis and optimization in technology implementations, strategic and operational change initiatives, organizational restructures, mergers and acquisitions, and cultural transformation.

Cynthia’s business consulting experience includes HCM and WFM solutions in diverse industries such as public sector, healthcare, manufacturing, finance, energy and retail. Her experience enables her to add significant value to all clients facing today’s business realties and wanting to engage their workforce.

Monica Janak



Monica has over 20 years of experience planning and implementing change management and training strategies across geographically diverse work groups and global industries. She has designed and implemented strategies that support sponsorship and employee engagement, business readiness measurement and analysis, communication planning, and training management. 
Prior to joining Presence of IT, Monica worked in both the large-scale consulting firm world and on the customer-side of the house, setting up change management practices with standard methodologies.

Monica’s experience crosses industries such as Aerospace, Oil & Gas, Energy, Banking, Healthcare, Government, and Manufacturing.  

Nicole Dundas 


Nicole has enjoyed a diverse career in business transformation projects across a broad range of corporate and public sector organisations including Aurizon, TAFE, Rio Tinto, Queensland Health, Queensland Rail, Tetra Pak Europe and Vale Australia.

Her experience spans strategy and operational improvement, project management, change management and communications, learning and development and benefits realisation management.