December 2010 Edition



  • Customer Success Story – University of Sunshine Coast HRMS patching project
  • Advanced Patch Management
  • Presence of IT Service Desk system overhaul
  • Oracle PeopleSoft and E-Business patch and release information
  • Support between the Christmas / New Year period
  • Customer satisfaction surveys
  • NZ Budget 2010 Tax Changes
  • Brisbane ATO Forum feedback
  • Solution Spotlight – Have you got your Business Continuity Planning (BCP) in place?


Welcome to the Presence of IT support newsletter. This newsletter is a way for Presence of IT to keep our support clients networked with their peers and our support staff. Our aim is to keep our support clients up to date with the latest support news and processes, as well as information about upcoming system patches and legislative fixes.

If there is anything you would like to see included or items that you would like us to address, please email .



Customer Success Story – University of Sunshine Coast HRMS Patching Project 

“Personally, I'd like to thank the POIT team for a job that was professionally executed by all participants and also for the passion and commitment that was demonstrated throughout the project.” – Manager, Finance (Systems), University of the Sunshine Coast



In a collaborative effort between the University of Sunshine Coast and our Support Team, we successfully completed applying the latest maintenance packs (MP9 & MP10) to the University’s PeopleSoft HCM environments. The patching initiative, which kicked-off in September 2010 with the dedication and commitment of a number of key players from both the University and the Presence of IT Support Centre, resulted in the successful installation, retrofitting & testing of the latest PeopleSoft maintenance packs. This activity was executed as a separate project, under Presence of IT’s Advanced Patch Management service (refer below), that ran both to schedule and without any significant issues.


Advanced Patch Management

Did you know that Presence of IT can provide a comprehensive support offering in relation to maintaining the patch / legal compliance of your HRMS system?

Similar to the initiative between the University of Sunshine Coast and our Support Centre, as a support client, you can purchase an allocation of days dedicated specifically to the ongoing patch management of your PeopleSoft or E-Business HRMS. The Presence of IT support team will work closely with you to plan, coordinate and manage the patching lifecycle of your HRMS application over an agreed period.

The Presence of IT advanced patch management support offering incorporates:

  • Providing regular notification of generally available application updates and critical patch updates (CPU’s), including any security alerts as advised by Oracle.
  • Reducing the risk of non-compliance by applying tax, legal and regulatory updates as they become available.
  • Applying HRMS Maintenance Packs or Product Family Release Update Packs, whichever is applicable, in accordance with an agreed patching strategy.
  • Conducting patch assessments, producing analysis documentation and reviewing impact with Business. Comparing and retrofitting customisations. Conducting unit, functional / system testing and regression testing of the HRMS, including payroll processes, after patching. 

For further information on how Presence of IT can help your organisation stay up to date with the latest software patches, please contact your account manager or the Presence of IT Support Team on Ph: +61 1300 66 55 03 or via email to 

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