Presence of IT (POIT) have provided SAP consulting and support for Optus in the HR/Payroll module for several years. Optus have found that POIT’s service and knowledge bridges the gap between the capability of their in-house team and that extra bit of knowledge that can only come with expert experience.
Carol Andrews, Payroll Manager at Optus says that POIT always offer that bit extra: “POIT not only provide the system support, but other options to suit your individual business processes as well.”
Carol said that when they initially chose to go with POIT, they knew they had the perfect background and knowledge to manage SAP implementations, and what differentiated them from other companies in the market was their expertise and technical knowledge.
POIT have provided Optus with the quick response and the ability to solve problems in critical timeframes. Optus believe POIT’s strength lies in the speed of their resolve. Carol has said, “In a payroll environment we cannot afford for things to remain wrong for a long period; we have every confidence in their [POIT's] speed and resolution of issues.”
POIT can also provide your organisation with the ability to develop new policies and concepts/solutions. Optus feel they can rely on POIT because they have the technical expertise and knowledge that gives your organisation the confidence that only experience can bring.